Your Sydney Guide Privacy and Delivery Policy

Introduction

Your Sydney Guide regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Your Sydney Guide users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Scott at 0420 222 646.

Collection of Information

In order to use the Your Sydney Guide website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Your Sydney Guide is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Your Sydney Guide customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information(such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at [email protected]

Security Policy

Your Sydney Guide uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. – Payments are fully automated with an immediate response. – Your complete credit card number cannot be viewed by Your Sydney Guide or any outside party. – All transactions are performed under 128 Bit SSL Certificate. – All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. – eWAY is an authorised third party processor for all the major Australian banks. – eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Your Sydney Guide.

Delivery Policy

Digital Delivery

After ordering online, you will receive an email confirmation from Your Sydney Guide containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. At the time of ordering/booking you will be charged a 30% deposit to secure your reservation, and the balance will be charged 4 days prior to your tour date. If you wish to query a delivery please contact us at [email protected]